Small Print

Always read the small print!

CHECK IN, CHECK OUT & OUT OF HOURS ACCESS

Check-in is between 1400 & 2100. Between 1400 and 1700 there will usually be someone on reception, after 1700 check-in is arranged by café or bar staff. Check-in outside of these times needs to by prior arrangement.

Check-out time is 1100, luggage can be left on the premises for the remainder of the day but we will not be responsible for items left for longer.

The café / bar and hostel have separate entrances. The hostel main entrance door will be closed at around 1700 and access is then gained with a keycode given upon check-in. Access is therefore 24 hrs, but we ask guests to be courteous and quiet when arriving back late, disruptive guests will be asked to leave and no refund will be offered.

BANK HOLIDAYS

We require a 2 night minimum stay for all rooms when the arrival date falls over a bank holiday. At all other times there is no minimum stay.

PRIVATE FUNCTIONS AND EXCLUSIVE USE

Exclusive use of all our facilities can be arranged. Please contact the hostel team for more information. We can accommodate up to 30 adults and provide bar and catering services.

LOST AND STOLEN ITEMS

Ty Glyndwr accepts no responsibility or items lost, damaged or stolen while using our facilities. Valuable items should be left in the hostel safe.

DOGS

Dogs are welcome in private rooms. They will not be allowed in dormitory accomodation that has not been booked for sole use.

There is a charge of £10 per dog per night. Please contact the hostel if you wish to bring your dog to stay.


BOOKING CANCELLATION POLICY

Small groups, individuals and families:

Full payment is required at the time of booking. All rooms have the same cancellation policy.

Any cancellation made within 7 days will receive no refund. Cancellation between 7 and 21 days prior to arrival date will receive 50% refund. Bookings cancelled before 21 days prior to the arrival date will receive a full refund minus credit charges.

It is not possible to move or amend the date of a booking after 21 days prior to arrival. Any guest wishing to change a date less than 21 days prior to the original arrival date is subject to our usual cancellation terms. They will be required to complete a new booking and pay the balance of the new booking subject to the above terms.

Exclusive use and private hire:

A non-refundable deposit of 25% will be required at the time of booking.The balance will be payable no later than 3 months prior to arrival date. Failure to make complete payment at this time will result in the booking being cancelled. If the booking is cancelled from time of payment in full up to 21 days prior to arrival 50% will be refunded,minus credit card charges. Cancellation between 21 and 7 days prior will receive 25% refund, minus credit card charges. No refund payable if cancellation is made within 7 days if the event.